1 reviews | Active since Feb 2015
Telkom Billing dispute rejected without explanation...
We have a huge issue with our billing. Despite numerous attempts over several months, Telkom refuses to adress our billing issue.
We are being billed in excess of R10 000,00 for services that we never had,. We should only be billed for one line! When it came to our attention, we have tried to cancel with no success. Telkom simply says that "we have no records of cancellation on our system." Our lines were suspended, when the matter was escalated it was then activated again and now, we discovered it is suspended again.
What does one do?
Telkom 's service is so absolutely pathetic when it comes to billing. Our dispute with ref ********** 9 was rejected with no explanation by Telkom.
Hi juan-cilliers-1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi juan-cilliers-1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team