TELKOM BILLING DISPUTE DEPT TOTALLY SUCK!

Billing dispute raised in Aug 2018, ref ********** 8, where we were quoted R850 to relocate the existing jack point across the room to a different wall 12m away. The technician arrived and ran a cable from the existing jack point, and he incorrectly recorded his job as installation of a 2nd Jack point, for which we have been charged R1,800 per month since, plus interest, and we have had the service suspended twice, despite the dispute reference number. In Feb this year, the bill had reached R 13,783-11, and our line and wifi was suspended, interrupting business and wifi. Upon calling 10210, and the Billing call centre, somehow this escalation of the dispute reached someone in the dispute dept, who clearly did not investigate the original reference raised in Aug, and all the escalations related to the bill, but he/ she randomly did a credit of one third of the bill, failing to remove the 2nd jack off of the billing, which has accumulated again! My calls are escalated twice a week, but it is a fruitless exercise- There is no direct access, contact information for the Dispute assessment department, so we are at their mercy and that of the Billing and Customer Care agents, some more friendly than others, who do their best, but, as the only line of fire, they have to suffer the embarrassment of the disgusting, disgraceful, negligent, and atrocious treatment of Telkom's clients. I am at my wit's end; ALL those employed in the Billing Dispute Dept need to be fired, and be replaced with productive individuals, who resolve these issues efficiently, and speedily!