TELKOM BILLING DISPUTE – CONFLICTING AMOUNTS AND UNEXPLAINED CHARGES

"TELKOM BILLING DISPUTE – CONFLICTING AMOUNTS AND UNEXPLAINED CHARGES"

I am extremely disappointed with Telkom and the way my billing dispute has been handled.

My normal monthly payment is R229. Telkom says I owe for July, yet I made the July payment on 5 August and have proof of payment. I even went to Capitec, who confirmed that the payment was successfully made.

I was then threatened with being handed over to the credit bureau on Friday, 4 September 2026 at 17:43 because of my account. I subsequently made a payment of R431.70 for August, despite my normal monthly payment being R229. No one explained to me when I signed up at the Loch Logan branch that there would be a R200 late-payment fee.

On Monday, 7 September, I went to the North Ridge Mall Telkom branch in Bloemfontein for assistance, but they could not help me.

On 11 September, I returned to the Loch Logan branch and was given TWO different amounts.

The first consultant told me I owed **R863.40** for July and August and said my July payment had "bounced". I disputed this and showed my proof of payment.

After confirming with Capitec that my July payment was successful, I returned to Telkom and another consultant told me I actually owed **R431.70**. He explained that the Telkom app can sometimes glitch and incorrectly reflect or calculate amounts.

So which amount is correct — R863.40 or R431.70?

When I asked the second consultant to print the R431.70 amount, I was told they were not allowed to print it. Fortunately, I have the SMS as evidence.

I have proof of my July payment and proof of the R432 payment I made.

I am willing to pay what I genuinely owe, but I REFUSE to pay an amount that Telkom cannot properly explain or reconcile.

Telkom needs to investigate its billing system, correct my account and provide me with an itemised statement showing exactly what I owe and why.

This entire experience has left me seriously concerned about the accuracy of Telkom's billing system and the inconsistent information being provided to customers.

**Telkom, please fix this account and provide a proper written explanation. I should not have to fight to prove that I made a payment.** Ref No ***