Telkom Billing/ Dispute and Sales departments SUCKS!!!

Hi, I logged a billing dispute, I moved lines and for 3 months they still billing me on TIN*** in JAN 2020 that i cancelled end october 2019. Over R3000 owing on the account that they havent cancelled. Called in on 02 JAN 2020: REFERENCE luxolo; 02 jan 2020; 10:51 and Online reference *** . (Tracked this reference and feedback says no street address)

I call the call centre on 12 january 2020 and followed up, no traceability.

Called on 12 January 2020 . The consultant only gave me a dispute reference of ***, followed up 27 january 2020 and nothing can happen because the previous operator never gave me a cancellation reference .

I now have to pay the extra R3000 with no explanation for that month and now there are late penalties, so now my line cannot be cancelled!!!! Cancellation *** has been logged and nobody called back yet as suggested on email.

From the information that was given, I cannot call anyone other than the call centre (who can’t do anything, besides to raise a dispute),

This is so frustrating. Cancelling my contract with telkom is a consideration!!!

Can someone in management assist other than these call centre agents?