ww
wayne.oliver wayne.oliver

1 reviews | Active since May 2016

12 May 2016, 08:29

Telkom billing department woes - rejected disputes with no reason

<p>Please avoid telkom at all costs users....</p> <p> </p> <p>I got a line with Telkom for ADSL in November 2014 and ver since then I have been battling with their billing department. </p> <p> </p> <p>I paid a R700 deposit on the 4/11/2014 - I finally got a line installed, incorrect billing from day 1 (fixed atfter a couple of months and a hellopeter post) and incorrect address on my Telkom bill (This was never fixed after literally 10s of calls and visits). When I was moving and had to terminate in December it was too difficult for telkom to process the termination. </p> <p> </p> <p>Finally a a few months later it was terminated and we managed to get the termination back dated to when it should have happened. (Only took a few months and a hello peter post) </p> <p> </p> <p>Now I have had a dispute going for months regarding the R700 deposit I paid, Telkom say I owe them R550 and I say they owe me R700 + Interest. They are listing me as a bad payer because I am principled and won't submit to their **bullying**! </p> <p> </p> <p>I raised the dispute about the R700 deposit week before last with a proof of payment and when I called today my dispute has been rejected again with NO REASON!!!!! </p> <p> </p> <p>From past experience my only recourse seems to be hellopeter.com </p> <p> </p> <p>I am fed up, and I will never suggest telkom to anyone everyone I know that has dealt with them recently has similar issues. Pathetic!</p>

0
Replies (1)
Telkom
Telkom's reply12 May 2016, 12:50
Official

Hello wayne-oliver

This response serves as confirmation that your query has been received.

Your reference number : SM232666

A consultant from our billing team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.