1 reviews | Active since Jun 2016
Telkom Billing Department malpractice - *****s money
I signed a new contract in October. The amount that should have been debited is R549.00. Telkom debited me for a device obligation fee, which has ended a while ago. I received several messages to upgrade my contract in October. After I upgrade, they now say my contract was upgraded too early. What the hell? You asked me to upgrade, I went in and upgraded, and now you over charge me? According to CPA Law, I signed a contract at R549.00. That should be my debit order, not R1300.00. Now they have stopped my service as I reversed their incorrect charges. Telkom, you have messed with the wrong client. I have my facts and papers in order. I suggest you re-instate my service and rectify your error immediately failing which, I have all the right - and plenty of communication - to show your malpractice. Y9ou cannot debit me more than I signed for and also, if there was a device obligation fee, it definitely wasn't added onto the paperwork I signed. If my service is not re-instated, I can sue you for malpractice, as I have signed a contract at a new amount - you have no right to over-debit me. If I do not get my service re-instated and a credit for the rejections fee and device obligation fee, I will contact the ombudsman, ICASA and my lawyer. I want this rectified immediately. I have been to the Gateway store 4 times to rectify thus, and they have assured me this will be rectified. You are going against the terms and conditions of the contract I signed with you. I am tired of calling your billing department - they literally have no thinking power to understand that there is malpractice - YOU ARE WRONGLYFULLY DEBITING MY ACCOUNT - THAT IS THEFT AND I CAN CHARGE YOU. I HAVE PROOF! GET THIS SORTED IMMEDIATELY failing which, you will be handled by my legal representative - you cannot sign a contract at one amount and debit another! I work in the pre-legal practice as well, therefore, you are definitely messing with the wrong person. I use my phone for work purposes as well - I will ensure you have to pay me back for my petrol costs for running to the store so many times, my time for my office not being able to contact me - loss of income - defamation of character as you are interfering with my credit rating as well - think carefully before you leave my service suspended. Your billing section is useless - catch a wake up. As it is I am paying for one contract where Huawei has refused to take responsibility for a poor product. I have gone through too much of **** with Telkom and Huawei - sort this out. I have been with Telkom for years - if you continue with this route and portray my name in bad light, I will definitely charge you for defamation of character. As I said - I have proof. SORT THIS OUT!!
