Telkom Billing Department - Dis satisfactory

I would like to report Telkom as being the worst service provider. I recently purchased two cellphone contracts and the billing department and giving me bad service, debiting my account unnecessarily. I have been in contact with them but every time I plead my case, they seem to be very ***********. They debit you and take forever to provide you with the refund. I do not understand why is the CEO not doing anything about this, there are many complaints about the billing department but our complaints are falling on deaf ears. Can someone please assist the millions of us who suffer the same constant issues with Telkom. I have made the biggest mistake leaving cell c , They were the best network in my 4 years of experience with them.

Kind Regards

Angry Telkom customer