Telkom Billing department

Telkom decided today to debit money from my account without my consent when i calling asking about the money they tell me my account was in arrears with rejection fee which was due in August i ask them why did they not put it on my September statement i got no answer they told the amount was just laying on the system and not being added on my statement that they are sending out every month via email and that i was reversing the money and i told them i will reverse any amount that is debit without my consent and which is not reflecting on my statements i have right to do that because you did send any correspondence regards to that and what i fail to understand is that every month they sending statements to me why did this amount show on my statements since i owe that money they keep telling stories that are not making senses and they making it my fault that they didnt include this amount in the statements when sending the bill every month what i fail to understand is that i had to enquire about this no one told me anything that im behind with payments and that now my account is with account department its them who debited the money since they saw funds are available how crazy is that Telkom is **** and ***** how are we suppose to trust me when they don’t shows us how much we owing they have hidden fees we are unaware of as customer they suppose to bill me correctly and not tell me the amount was just laying there on their system and not being processed it total ******* and totally unacceptable