telkom billing department

The issue that I have experienced was: hi I have a billing despite with telkom it started 31 May 2018 were telkom debit R1038. 90 and 16 days later tried to debit R2000 from my account. I phoned telkom to ask what is going on and Telkom told me that they didn't receive the the payment for the month of June (1038.90 on 31 May) so I opened a case ********** 7 and the days went on and Telkom was trying to take the money 6 times from my account wail the case was still on going, so I phoned telkom and told them I'm going to block them from my account because I am getting a bad credit record due to telkom I was told that they understand and I can make payments once it's received..... so..... more than 7 case numbers opened and resolved with same result like there was a non payment of 1038.90 and the other reason thay can see the payment is reflecting on the system but cannot tell me how or what's going on with my account so every single time the person who helped me can se there is a problem and send a email to the billing department to fix it....... in 5 months no one from telkom EVER phoned me to give feedback and I have send them my bank statement to prove that they got the money.... so I noticed telkom gave me a negative report on the Credit Bureau with out even calling me for payment arrangement.... so finally a team leader help me and pick up the billing department send everything over to collections department where they billed me the R1038. 90 +R295 (the team leader can't tell me for what the R295 is and did send a email to billing to confirm) + the next month of R979+penalty and it comes down to R2664. 36 for the invoice for June and July R3603. 23 August R4541. 14 and so on....... witch also means telkom also did not take the R1038 off the total amounts even though it's reflecting now on the system and its now standing on R6416