Telkom Billing Department

I moved my line from Johanneburg to Durban on the 30th of August 2017 ,The Techniciation came to my premises after 3 days but the line was not installed due to the cables were ******,after 10 months June 15 if I am not mistaken the Technician came and installed my line but it only worked for 3 days after that it was discontinued due to I am owing ,so my question is why am I receiving statement every month for the service that I dont have ?My number belong to sum one else but I am still receiving statement as if I am the one who is using the line.Please forward this to Telkom Billing department ,I tried calling the customer service but they also confused and this is affecting my credit score and I still need my internet Thank You MY CONTACT NUMBER IS ********** 005