TELKOM BILLING DEBACLE

At the end of November 2017 my 24 month ADSL term contract ran out. During November I called Telkom customer service and requested that the R799 "Unlimited Home DSL, 10mbps replace my current contract once it ran out. On my December bill, describing the November costs, I had been billed for my normal (but final month's) charges AS WELL AS the new Unlimited Home DSL plan!! I called the "customer service" number at 10210. (This is the call centre that has you holding on for anything from 10 to 30 minutes) Spoke to Chemvise who explained to me that I should not worry, that this was an interim account as the changeover from one plan to the next was being accommodated and that it would all wash out on the next account. I believed her and paid the double charge trusting that it would be sorted on my next account. Long story short, this double charging has been going on since then. Each time I receive my incorrect bill, I call them. Each time I'm given a different story, by Pricilla, Thozama and the like, but the incorrect bills just continue arriving. I decided in January of 2018 to pay only the R799 plus the calls outside of the plan from then on. This month's bill has just arrived, ironically with a promotion pamphlet included. According to the pamphlet the R799 plan includes : "Up to 10mbps ADSL/Fibre, Uncapped Telkom Internet account, Unlimited free calls on the Telkom network, Free 2GB TI Mobile Data per month (which I do not utilize), Landline rental, Free CallCatcher, 20% discount on calls to the 30 most popular international destinations et al. On my latest ( March) account I have been billed for : Closer CallCatcher @ R 9.85, Normal Jack @ R 39.20, Telkom Anytime Extra @R 140.15 and Your Line @ R199.00, for a total of R 388.20, all which should have been free according to their own promotional material! It has been almost impossible to deal with this company on anything approaching a lucid and intelligent level. I do not understand how it is that they still continue to do business!! I