Telkom billing

Hi there, I have a contract with Telkom. They stopped debiting my Account my account was handed over. They take forever to answer to my query I want to settle the account. I have been trying to settle my Account for over 3months now when I go to the store they say I must call the contact centre the contact centre says the account is handed over I want to settle This account it’s affecting my itc I need assistance in this regard as soon as possible.