1 reviews | Active since Oct 2011

08 Aug 2017, 16:01

TELKOM BILLING COMPLETELY ***********

<p>Every 2nd month Telkom "forgets" to take off the debit order to pay my cellphone bill then start sending me many sms's stating that my account is overdue and I am going to be suspended - I call billing and prove that I have made a manual payment but still get incorrect invoices and sms's. I am sick and tired of this bad service. I called telkom billing yesterday spoke to a woman who gave me her email to send proof of payment but didnt bother to acknowledge receipt of this as I requested and now the sms's start. I dont want to have a debit order any longer they are usless - I prefer to pay on a fixed date via EFT but Telkom say this cant be done however they dont bother to submit the debit orders on the due date!!!!</p>

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Replies (3)
's update11 Aug 2017, 09:22
Reviewer Update

What is the betting Telkom dont follow this up...it is computer generated ...been here before!!

's update19 Aug 2017, 10:32
Reviewer Update
STILL WAITING FOR TELKOM TO REPLY.....NO COURTESY OF A RESPONSE BECAUSE THESE REPLIES ARE COMPUTER GENERATED TO MAKE PEOPLE THINK THERE WILL BE A HUMAN RESPONSE.....TYPICAL OF TELKOM WILY WAYS OF GETTING OUT OF GIVING SERVICE
's update02 Oct 2017, 14:57
Reviewer Update
This complaint was made on the 8th of August and you reply on 2nd October - how *********** is that...useless company and untrained staff