Telkom Billing Complaint

Good day,

I signed up for 10MBPS uncapped fibre for R499 per month. Since August, I have been billed R861 per month. I have phoned the call centre since August to try rectifying this, have had no luck. Agents have agreed that I am being overcharged, but the sales department say that only the billing department change it and I am told to phone them. When I phone them, they say that the sales department made a mistake when loading my account and they have to rectify it. After a good hour or two on the phone, some agent promises to escalate the issue and assures me that it will be fixed by the next bill – but it isn’t. Could someone please help fix this? My account number is ***

Kind regards,

Kazlin