TELKOM BILLING - BUT MY SERVICE IS SUSPENDED!! WHY ARE YOU CHARGING ME!!!

How does Telkom charge me for a service that they SUSPENDED ON 31 OCTOBER. I have not had use of the Internet service since then but I am expected to pay an amount for Nov which needs to be paid by 02 Dec 2019.. FOR WHAT!!! I am not sure what witchcraft is going on here. The service was suspended due to a bill discrepancy with an account in JUNE!!! BUT they suspend my services in OCTOBER!! The bill received today dated 10 Nov 2019 reflects the outstanding amount to be R662.00 but when I call you I am informed that thousands need to be paid before you can recorrect or make a payment arrangement. PLEASE HAVE THIS RESOLVED AS I HAVE NO IDEA WHAT I AM BILLED FOR ON THE STATEMENT FOR 10 NOVEMBER 2019!!