Telkom billing becoming hell

<p>Hi there. I have now really had enough with Telkom and so-called billing errors (more on purpose, I think). On the 24th of May 2016 I sent a cancellation form cancelling a line that should have been transferred from one address to a new address. Instead they created a new one and never told me to cancel the old one. This line has still not been cancelled. A few weeks ago I called them and asked them to UPGRADE my current ADSL subscription from a 50GB Softcap to a 200GB Softcap. They ADDED it onto my account so now I'm stuck with a huge bill that I cannot pay. They are charging me for: 2 landlines, 50GB Softcap and a 200GB Softcap despite asking for an upgrade TO 200GB (not adding it on) and cancellation of one line. Please sort this out ASAP! This is borderline ******** in my opinion.</p>