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dP
danny P

1 reviews | Active since Jan 2014

24 Apr 2018, 14:12

TELKOM BILLING ARE ALL RETARED

i had a 2MEG uncapped ADSL line with telkom for YEARS at R579.00pm

I upgraded it to the ADVERTISED 4MEG uncapped for R599.00 last year.

TELKOM bills me R616.01 sice then.

I queried it OVER and OVER....

Billing says I must phone 10213 and 10213 says I must phone BILLING 10210....

Now with the VAT increase, the 4MEG uncapped line is ADVERTISED for R605, which is OK, but no my BILL IS R621.41

AND NO ONE AT TELKOM can tell me why im overbilled R17 per month OR FIX THIS.

I WANT THIS PRODUCT THAT IS ADVERTISED AT R605 (and before at R599) billed as ADVERTISED and the OVERCHARGES REVERSED AND BACKDATED.

I DO NOT USE MY TELEPHONE, and this line is PURELY USED FOR UNCAPPED ADSL, so dont tell me its PHONECALLS

0
Replies (4)
dP
danny P's update25 Apr 2018, 08:19
Reviewer Update
Dear Telkom I will be paying R605.00 for the service that I am signed up for this month. I AM ON YOUR WEBPAGE where you are advertising your product for R605.00 You are over billing me, and I have made NUMEROUS attempts and have given you adequate time (Months!) to rectify. Please, if you CUT my ADSL line for NOT settling my bill, I will seem legal representation and also claim: 1. LOSS OF INCOME AND PROFIT (THIS ADSL IS USED FOR MY PRIVATE BUSINESS) 2. LEGAL FEES, TIME (I WILL BILL YOU MY HOURLY RATE IF I HAVE TO SPEND ONE MORE MINUTE ON YOUR INCOMPETENCE) 3. ANY OTHER RELIEF THAT THE COURTS GIVE ME I PHONED TELKOM twice yesterday, and eventually was cut off. I AM ALSO STILL WAITING FOR TELKOMS FEEDBACK FOR THE MONTH OF FEB AND MARCH where my line was NOT WORKING for the full month, and it took 4 calls to get a technician out to find the FAULT IN YOUR CABLE! I app**** to have my account adjusted for the 8 weeks of ON/OFF internet..... MONTH END, SEEMS WE WILL HAVE SOME FUN.... Awaiting your PHONECALL ..... IM DONE PHONING YOU AND YOUR *********** STAFF
dP
danny P's update07 May 2018, 13:46
Reviewer Update
HelloPeter complaint logged 24 April.... reply from Telkom 7 May.... J*s*S Chist.... 13 days to get something out of TELKOM..... I paid R605.00...... Disconnect my ADSL line..... I WILL TAKE LEGAL ACTION AND OPEN AN UNBRELLA IN YOUR ****S FOR COSTS.....
dP
danny P's update17 May 2018, 08:08
Reviewer Update
Dear DUMB-AS-**** Telkom You sent me this months statement..... Your product that I use is UP TO TODAY ADVERTISED at R605-00 Last month I paid R605-00 in your R621.41 account I SHORT PAID your statement with R16.41 I have lodged multiple queries with your BILLING DEPT about the incorrect billing that you have been sending me for the last +-12 months As requested, I have asked that the bill be fixed and the previous months incorrect over billing be REVERSED I have NOT had any feedback from Telkom, except for the reply on hellopeter on 7 may THIS IS MY 2nd WARNING to Telkom that in the EVENT THAT TELKOM cuts my ADSL line, I WILL INSTITUTE LEGAL ACTION AGAINST TELKOM and ask the courts to grant me costs as well as LOSS OF INCOME and INCONVIENIENCE due to not being able to do my business activities. I am awaiting your response. REgards Danny Peschke
dP
danny P's update19 Sept 2018, 17:20
Reviewer Update
Dear DUMB-AS-**** people at TELKOM billing after more than a year of incorrect billing, and FINALLY TELKOM REVERSING the overcharges, and the bill reflecting R605-00 for my 4mb Uncapped ADSL line for two months... WHY THE F*CK ARE YOU BILLING ME R621 AGAIN ??? IS EVERYONE AT TELKOM F*CKING STUPID? I AMNOT PAYING YOU YOUR R621... I AM PAYING R605-00 - JUST AS YOU ARE STILL ADVERTISING THIS PRODUCT TODAY AS PHONING YOU, I GET REVOLVED BETWEEN BILLING SAYING "PLEASE PHONE THE ADD SERVICES DEPT" AND THE "ADD SERVICES DEPT SAYING "PHONE BILLING" ….. SEE THIS HELLO PETER COMMUNICATION AS MY OFFICIAL NOTICICATION THAT I AM PAYIG R605 AS ADVERTISED. ANY DISCONNECTION OF MY SERVICE FROM TELKOM WILL RESULT IN MY TAKING LEGAL ACTION FOR COST THAT INCLUDE, LINE RENTAL, LOSS OF BUSSINESS, INCONVIENENCE, LEGAL FEES, AND ANY OTHER RELATED COSTS. HAVE A WONDERFULL DUMB AS **** DAY YOUR CUSTOMER DANNY