Telkom Billing and service

<p>In March 2017 i opened a telkom ADSL account, and informed them that i need it to be on debt order.</p> <p>After the instalation and setup i have had a few issues but that is not the main reason for my bad review,</p> <p>i have never recieved 1 invoice or an sms to say that my bill is running up and i haven't made 1 payment as i was under impression that it was debited every month.</p> <p> </p> <p>On the 24 June 2017 i recieve a sms that my Telkom account is in arrears of R2,395.74 and has to be payed up full by 4 Jully 2017 or my account will be suspende, then on 28 June i recieve another sms saying my service has been suspended and i will need to make payment to ensure timeous reconnection.</p> <p> </p> <p>I have contacted them to make arangements to pay so that my line can be up and running as i need the ADSL for bussines use, now i sit with a bill amount of R1770.00 that must be payed Today (04 Jully 2017) before my line can be reconnected. I am not by the means to pay this amount but i am not refusing to pay i simply want to work out somthing where i can pay it off with my ADSL account fully functinal i have spoken to so many Telkom employees and they all cant help me.</p> <p> </p> <p>I was under the impression that my debit order is going off every month only to find that ive never made 1 payment.</p> <p>I am furious that i have to suck this amount out of my thumb before my line can be activated.</p> <p>This all would of been resolved if it was on debt order from the beginning or if i recieved sms from beginning to make payment, but they let the bill run up. You can imagine how much interest is included in my bill since no payment has been made.</p> <p> </p> <p>i want to pay as per normal debit order with my service up and running - why have they not notified from the first month of non payment. this is obviously a money/interest making opportunity for Telkom.</p> <p> </p> <p>i want this resolved with a payment plan and full service up and running.</p> <p> </p> <p>Telkom service is pathetic</p> <p> </p> <p>Diego Heuvel</p> <p> ********** 302</p> <p> </p>