Telkom billing and orders is a mess...

I placed an order for a 40mbps FTTH service early this year. I wanted the 100mbps service but the Telkom call center, 10210, advised incorrectly that the maximum speed available is 40mbps. The installers advised me the maximum speed is indeed 100mbps. I called Telkom to upgrade the service and even went to a Telkom office to complete the agreement. This was done in April 2015. To implement part of the upgrade (supp**** some add-on services) took 2 months. Now i am billed for the add-on services separately and this is not near the agreed contractual price. As I refused to pay the additional they now suspended my services even though there is a dispute on the account and a clear order form with what was required. I am still not on 100mbps FTTH. <br> <br> An even larger consequence is that Telkom will report this \arrears"to ITC companies and that will affect my credit record negatively. <br> <br> A very poor and indeed shocking effort from Telkom"