Telkom billing and Internet support diconnected

My Internet line stopped working on Thursday 18 June. I have called Telkom 4 times and been to the store in Nicoleway to get this resolved. Faults say the line is suspended, in fact discontinued and Billing say the line is not suspended. The Nicoleway store phoned 10210 and handed me the phone where I held for 24 minutes and then Telkom put the phone down. NO RESOLUTION. <br> <br> I am now caught in a disagreement between Billing and Faults and I DONT HAVE A WORKING LINE. In desperation the faults people logged another fault on Saturday and then informed me that if the line is not faulty i.e. Billing made a mistake then I will be liable for the call out fee. Seriously Telkom, you cant resolve this issue and yet you have the audacity to tell me Ill have to pay for the resolution. I have a package deal and the telephone line is working, so YOU Telkom obviously don't even know how your own packages work. <br> I have been pushed from Billing to Faults and from 10210 to stores and NO RESOLUTION. <br> <br> What a serious disappointment and this company want to fire hundreds of people and don't even have enough people to resolve issue now. Go figure. Way to go Telkom