TELKOM BILLING AND CUSTOMER SERVICE

I took out a 24 month contract with telkom for a huawei device phone, the contract came to an end in march 2023 however I'm still being billed for it, when I called to enquire a billing query I was told that I had to call in and cancel after the contract expired, this call was after my initial call before the end of march where I was calling to enquire about the expiration date of the contract I asked the consultant that was assisting me and I asked and I quote " after the expiration will there be any amount left that I will pay" consultant said no that will be my last payment now according to the law the consultant was suppose to say yes there will be you must call in and cancel your contract to avoid further billing and I would have happily done so because I'm done paying for the device and so why would I want to continue paying when I can enjoy prepared services at a lower cost with no obligations, now that was a direct breach of treating customers fairly act and consumer protection act FAIS disclosure requirements, so I continued being being billed even after expiration now the device in question I had taken out for my sister and after finding out that I'm still being billed I asked her if she is still getting the benefits of the contract like airtime and data and she is no longer getting that since contract expired but I'm still getting billed. To add to my frustration I get missed debit order date every month on my account every single month I have deduction fees of an average of R400 to R500 penalty fees on my account I get debit orders on dates that I did not eve authorize on my account and I have bank statements proving that, till this day I'm still losing money because of telkom, I have called to query the account spoke to an agent she said she will escalate and I will receive communication regarding my complaint, I even called in the retentions department to try and get the matter sorted and I was informed they will only help me once my account has been paid I also explained the situation to the retentions agent so no avail as she said there is nothing she can do, I have not received any communication just debit order after debit order which has cost me a lot of money in penalty fees. Even today my query has not been resolved I have sent an email to one of the supervisors and I have not received any response, I have been a telkom client since 2019 and this treatment I'm getting is NOT FAIR, MY CREDIT RECORD IS GETTING TANISHED BY TELKOM.