Telkom billing and customer service

In December 2021 I changed my banking details mid-December almost close to my debit order date after called the telkom contact centre and requested banking details for a manual payment rather than EEFT where that information was provided, I advised that my banking details of changed so debit orders will not be successful therefore I’ll be making a manual payment of which I did I was given an email address that is *** where I sent an email only to find out that the mailbox was full this was throughout December beginning of January 2022 I called the contact centre where I was advised that payments made were not reflecting on the system. I advised the consultant that I can forward through the proof of payments to him since the box that I was redirected to is currently flooded with emails I did that however that individual never got back to me or I located the funds they after I went to Marshalltown Telkom Johannesburg CBD, I spoke to the manager and the manager provided me assistance and said she’ll handle the query with due diligence on her side however that was not done today I received a bill that is amounting to 2000 rands with the areas that I’m unaware of, after I made a payment of 599 for my 067 and 299 for my broadband line in December, I was debuted again in January an amount of R1400 with areas and R500 incl of areas for monies that were paid in time to Telkom, an enquiry for assistance was made beginning of Jan at the Telkom store … todate the manager hasn’t gotten back to me when I followed up she said she’s was on leave and she’s still waiting on feedback from billing this was end of Jan still nothing, worse of all at telkom Contact centre you’re not allowed to speak to a team leader consultants drop calls in your ear. Today I received a statement that states I owe 2000k I know nothing off. My experience with telkom has been a toxic relationship to a point where I’m anticipating for my contract to end for me to upgrade with other mobile competitors. I’m really lost for words and debit orders for these high amounts are causing unnecessary financial constraints.

If possible for every call that I’ve made to telkoms contact center they’re quality assurance needs to listen to them and provide the needed disciplinary as it’s not fruitful to engage with anyone there.

If anyone from telkom sees that May I get assistance as all your client channels have failed me thus far.