Telkom Billing and Cancellation

I am very disappointed at Telkom Account and Billing services reason being I sent a cancellation back in July .And till date me service has not been suspended even though there are notes on the system that say the services must be terminated on the 31 August 2015 and the primary sim***) must be converted to prepaid.<br> Over and above this You Telkom have sent me a bill for September asking me to pay for the service for September and debited my account of R386(R317 September Subscription + August unbilled usage) which I have been trying to resolve over the last few days with no luck. <br> <br> Below are the reference numbers.<br> ***0<br> ***6