Telkom Billing and Cancelations

On the 17 the of January 2022 I cancelled my ADSL line online as this is how you should do it. I received an sms stating that Telkom did receive my cancelation request and case number ***. Now Telkom is still billing me for this line every month February payment R705.90 March payment R1028.11 April payment R599.00 May payment R599.00

Total payment after cancelation R2923.01

This is unacceptable how can a big company like Telkom just take peoples money with no consequences. I don’t even know if Telkom will respond to this complaint. Dispute department reference number :***8