Telkom billing after cancellation

<p>I cancelled my Telkom landline on the 28th July 2016 since I moved house. I decided to go into the branch at the Centurion Mall (since emailing the form proved to be unsuccessful). Fifi from Telkom Centurion Mall assured me that the line will be cancelled but it will take a month to do so (August 2016). I received the bill for August and paid it, but subsequently kept receiving bills. I even received one now in October. </p> <p>I decided to call the Telkom customer service line, last month to lodge a complaint. I was told by Nompumelelo Nokubonga Nomfun Mngadi ********** that it will be escalated, but still nothing has happened.</p> <p>Why should I pay for a service from Telkom that I have cancelled?</p>