Telkom Billing

For the past 2 months(July and August) the debit orders did not go through and I made immediate payment on the same days and yet I got charged 202,70 extra for both months making it 405. 40. I even sent an email to the CEO Serame Taukobong with no response.

I want my money back I will not be charged such amounts on things that have nothing to do with me. I want my money directly in my account thank you.