TELKOM BILLING A TOTAL LET DOWN

TELKOM HAVE BEEN CHARGING ME FOR AN EMAIL ADDRESS THAT I NEVER ORDERED OR EVER USED SINCE 2012 - I WAS THEN PROMISED A FULL REFUND AND THE CREDIT WAS SUPPOSED TO PASSED TO MY CURRENT TELKOM ACCOUNT AND A LETTER ADVISING ME THAT MY NAME HAS BEEN REMOVED FROM THE CREDIT BUREAUX - NONE OF THIS HAS BEEN DONE. A PARTIAL CREDIT WAS PASSED BUT NOT ALLOCATED TO MY ACCOUNT. A GUY BY THE NAME OF SAKHI STARTED THIS PROCESS AND WAS HELPFUL AT THE TIME BUT NOW HE NO LONGER ANSWERS MY EMAILS AND REQUESTS AND I AM LEFT WITH NO ASSISTANCE AND AN OVERDUE ACCOUNT ON ONE BILL AND A LARGE CREDIT ON A CLOSED ACCOUNT...I CANT FIND ANYONE WITH ANY INTELLIGENCE TO ASSIST ME. I WISH THERE WAS ANOTHER TELECOMMUNICATIONS COMPANY TO DEAL WITH AS TELKOM IS NOT AT ALL WHAT THE ADVERTISE AND I AM TOTALLY FRUSTRATED BY THIS SHEER BAD SERVICE.