Telkom billing a **** of note!

deserves zero!

Some of your call center staff are rude. If they don’t feel like helping us customers, perhaps they should stay home clearly they do not need the work.unless that is the telkom standard of Being rude then they are representing Telkom very well.

. I have called and went to the store on many occasions and yet when it suits telkom the calls cannot be traced and be given to the customer yet i must pay for whatever add-ons your call centre agent decides to add without my authorization.

I need a solution Asap. Stop adding unnecessary stuff to my bill. Now am subjected to deal with rude people. I will not pay for anything i did not authorize. All along my debit order was R139 then December what went wrong?

The reference number i have from the store cannot be picked up on the system by your rude agent in the billings department Faith Ngobeni. Now how to i now get hold of the real reference number if what is given to me from the store cannot correspond with what the billing team ? Yet i am expected to just. that is not going to happen.

I called Friday 7th Feb, another rude supervisor who refused to provide me with proof of me requesting for the add-on , as he cannot see who did the add-on, Leviticus Makena who kept screaming and wanting to force me to say i activated the add-on. Surprisingly at the store i could see the proof . I have emailed him no feedback since Friday . What is the turn around time if there is no sense of urgency?

I have proof from the store that it was done by call-centre. I need that telephone recording of me admitting to the add-on if telkom reps will insist. I do not ****** care who did what, i want my refund and cannot wait for the contract to end. I will not take the nonsense of being credited, you took money from me that i was meant to use for other urgent things. An apology or credit will not work. I want my money asap. We are tired of receiving bad service. we are also aware that Telkom does not care, quick to take money but will give me run arrounds to refund me. Some of your call centre staff are rude. If they don’t feel like helping us customers, perhaps they should stay home clearly they do jot need the work.unless that is the telkom standard. Being rude. I have called and went to the store on many occasions and yet when it suits telkom the calls cannot be traced and be given to the customer yet i must pay for whatever add-ons you call center decides to add without my authorization. I need a solution Asap. Stop adding unnecessary stuff to my bill. Now am subjected to deal with rude people. I will not pay for anything i did not authorize. All along my debit order was R139 then December what went wrong?

The reference number i have from the store cannot be picked up on the system by your rude agent in the billings department Faith Ngobeni.

I called Friday 7th Feb, another rude supervisor who refused to provide me with proof as he cannot see who did the add-on, Leviticus Makena who kept screaming and wanting to force me to say i activated the add-on. Surprisingly at the store i could see the proof. I have emailed him till today, no fedback since Friday . What is the turn around time if there is no sense of urgency? I have proof from the store that it was done by call-centre. I need that telephone recording of me admitting to the add-on if telkom reps will insist.I do not ****** care who did what, i want my refund and cannot wait for the contract to end. I will not take the nonsense of being credited, you took money from me that i was meant to use for other urgent things. An apology or credit will jot work. I want my money asap.

We are tired of receiving bad service. Keep the apology to yourselves. keep my account to R139as per our agreement.

I went to the bank too to check why there was a rejection, it is because telkom and your smart agent wanted to debit R262, INSTEAD OF 139. OFCOURSE YOU WILL NOT FIND THAT AMOUNT IN MY ACCOUNT, now you added R202 penalty for what? I had the R139 so to what is right and stop complicating my bill. all along you were debiting well now i must face this when the contract is soon coming to an end?

Telkom is failing to provide me with proof yet i must give proof of my account ? what is the purpose of this calls being recorded if customers cannot listen to them? what **** are you running there at Telkom?