Telkom billing a person even when contacted to cancel products.

So I loaded a online social bundle in October 2019, wanted to cancel it and the online page doesn't have the option to cancel the bundle. Phone in and cancel this so that I don't get billed in November and what happens I do. Phone end November to ask why it hasn't been canceled and they "escalate the query". End January get billed again. End Feb get billed again but don't even receive the social bundle at all. So now look at it this way. You can apply for products, but cant cancel them, you can add products, but once added you have to wrestle a bear to get rid of the dam thing. Then you are forced fed this product and made to pay for it months after you don't want it, then end up getting charged for the product but don't receive it. So what is stopping them to take money off of my account when they want to, with the amount they want to and make up some random story to bill the customer. Taking this money off of my account accounts for theft doesn't it ? and not to mention the amount of time you have to stay on the line to get to speak to a consultant that is going to listen to your story and tell you he cant help you, but will escalate the problem to someone ells and it will take three days "72hours" to resolve (meaning that they wont get back to you at all, they just giving you time to forget about your issue) and if it doesn't, oooh well just phone in again and talk to another sod who will do the same thing the first one did and as this carries on, they just keep billing you. Had a pre bad experience with these people, and now after a few years actually got burned due to ignorance on my part for thinking they might have changed by now, its a lesson well learnt. Next contract.... bye bye Telkom.