1 reviews | Active since Nov 2012
Telkom Billing
<p>It takes Telkom 3months for the billing system to try and get an address correct on an invoice after relocation. (Well I am still waiting, logged an incident again after 2 months of trying to get this issue resolved and was informed to wait yet again 30days for my next invoice - how pathetic) </p> <p> </p> <p>Best is, as a Telkom client you have to phone telkom billing and request your address to be changed on an invoice eventhough Telkom does the installation at the new adress????</p> <p>Can systems be so *****ed up that the billing department can not keep track of changes on an account, surely if you can change the number on the invoice, then you can change the adress as per the technical order that was placed, how else do you know to bill your clients installation fee's???? And surely you will notice that the provinces have changed just by looking at the codes of the telephone number!!!!</p> <p> </p>
Good day Annelie,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Annelie,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
