Telkom billing

<p>After over a year with the company on a contract account( ********** 149) and having had concerns which were never full addressed I was so angry this past month when my account was debited by Telkom a day before my salary was credited by my employer. When I called I wa told by a call centre agent that it was not their fault but the billing department's fault... Hello!!! My frustration is that at this time I'm about to trade-in my car for a new one and for that I need my credit profile with the bank to be in good standing, but after the over-drawing of my account I stand a chance of being declined even though it was not my doing. I demand a letter from the company which then I will submit together with my application which states how this error came about as means of explaining this situation for a consideration.</p>