Telkom Billing

Item: Telkom
Rating: 1
Author: Bubele N

I'm really getting irritated that my bank account is in arrears now. My agreement with Telkom was to pay R229 for the phone and R83 for the insurance. I cancelled the insurance because the amount changed. But I'm still getting billed different amounts by Telkom. A debit of R337 went through on the 25th as per agreed on date. But the amount is different, then another debits went through again all with different amounts on different dates. This is really affecting my credit record with the bank.

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 Jan 2018, 07:43

Good day BubeleN,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply04 Jan 2018, 07:43

Official

Good day BubeleN,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Bubele N's updateReviewer Update

02 Feb 2018, 10:12

Good Day I'm still waiting for the issue to be resolved, and you are still debiting my account with amounts I don't know about and on dates that I never confirmed with.

Bubele N's update02 Feb 2018, 10:12

Reviewer Update

Good Day I'm still waiting for the issue to be resolved, and you are still debiting my account with amounts I don't know about and on dates that I never confirmed with.