Telkom billing

I had a dispute with Telkom about our landline nr ***, in November. My telephone line was out of order and my internet service didn't work since 18 November 2015 until 04 December 2015, more than 2 weeks. the telephone line and internet services were fixed after I report Telkom's poor service on Hello Peter. I also request a refund because I refuse to pay for telephone and internet services which were out of order. They promise me that it will be done but they still charge us for the whole month. The phone is in my husbands name, but I am the person who always do all the enquiries and payments for this landline and Telkom didn't have a problem about that previously, but now all of the sudden they've got a problem with that when I query about the account this afternoon. Telkom did become a unreliable company which feel nothing for their clients.....!!!! They don't know nothing about client services and support.