1 reviews | Active since Jun 2016

07 Jun 2016, 05:53

Telkom Billed me double for for cancelled service

<p>Today I am extremely upset.</p> <p>I took out a telkom contract with telkom a while back. Aprox 2 months, but not sure.</p> <p>I then went home to find out I have no signal.</p> <p>The following day I went back to telkom to cancell the service but the shop has closed down and moved o a different shop. This was the vaal mall branch.</p> <p>I then waited till they reopend 7 days later. </p> <p>I then cancelled the service and was informed by the shop that they will cancell my service and not chare me for the first month. I filled in the cancelation form and stood next to the representitave while she read it into the system.</p> <p>I then removed my sim and have not used it since.</p> <p>This seemed fine. Till this morning when Telkom billed my account for R365.6 wich is double the amount my contract was for. Please refund me. I cancelled this service 2 months back already.</p> <p>The Telkom number I am referring to is ***</p> <p>Please assist me with this. It is unacceptable.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply07 Jun 2016, 08:54
Official

Good day sp-van-der-walt

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

's update07 Jun 2016, 09:35
Reviewer Update

Hi Moenieb,

Whan can I expect an awnser?