Telkom billed for aervices not rendered.

After receiving nearly 18 months of incredibly poor service delivery on my Fixed LTE contract with Telkom. I decided to cancel my account with them on the 17th July. I was aware that there would be a cancellation fee which I accepted. I have now just been billed for the August Period - which according to their chat service I agreed to by not responding to a mail. A screen shot of said mail was sent to me, wherein they have missed typed my email address. Despite my email statements etc all going to the correct one. It is also worth mentioning that during this period (August) my sim card was not working. SO they have cancelled the service but left the bill running. They now claim to cancelling it in September. Utterly shocking service.

The irony is that nothing has changed. I am still paying and not getting was I was promised. Much like when my connection to their services was still 'active'