TELKOM BILL DISPUTE/CONSULTANTS GIVING OUT MISLEADING IMFORMATION

Can anyone give me details as to how to report Telkom and their consultants for misleading /incorrect info. Besides the *** i have been told that I have to pay for a full month of December 22 on my Telkom bill for my cancelled line and ADSL which I gave notice for from the 14/11/22 for the 14/12/22 and I was reassured by the walk-in centre consultants as well as a face book and email Telkom consultants that i would be credit for the period not used in the December month as long as I give a full months’ notice. I cancelled my account due to been double debit from my bank account September/October for a mobile phone and then they have the cheek to charge a R200 penalty on top of my bill for my bank cancelling my debit order because It was noted as *****. Which I sure you would all do if it happens to you. On enquiry/dispute of my December bill it was told to me the bill was issued before the cancelation date and i would be credit on the final bill which arrived in January 23 I was cut off promptly on the day for the requested cancelation but on receiving my final bill and disputing it I am now told by the Telkom consultant that i must pay for the full month of December, yet i have it in writing from there consultants that credit adjustments will be made to the final January bill for December 2022. I mean this is absolute downright **************** and ***** as far as I’m concerned. Who else can we turn to too sort this problem out, the people we are supposed to trust are letting us down without a blink of an eye!. getting no joy from their email consultants have sent them everything they keep on telling me to wait for the final bill *** people i have received my final bill and am trying to sort it out!!!