Telkom Bill always has a rejection fee although I pay my account before due date

Good day

I have a complaint regarding my Telkom Account. In July 2024 I took out a contract of 160GB for R209 per month. Upon taking my contract I requested for my account to be debited on the 25th of every month. My first debit order of R308 was deducted on the 31st of July 2024 which included the R99 activation fee.

On the 31st of August 2024 I received a notification stating that R209 was debited. 2days later I received a notification stating that my account was not debited and the money was credited back into my account stating there were not enough funds available even though there was. I continued to wait for the account to be debited again always making sure there were enough funds available and my account was never debited until I had to now manually pay it via EFT this in return had a bad record on my name stating a rejection fee on my invoice. I tried several time to call 081 180 to enquire about this fee but the number kept directing me to self service via WhatsApp which never helped.

From that day forward I started manually paying my account via EFT every month. I would ALWAYS pay this account before the day of the debit order.

On the 10th of December 2024 I received an SMS stating that my account was suspended due to non-payment. Upon checking my invoice there was now a rejection fee for November too. Although I paid my account on the 28th of November 2024. Now my invoice for December states that I have to pay over R600. I requested a call back and I spoke to an agent who didn’t assist with anything but just state what was on my invoice and provided me with this email address. The service I have received has been nothing but terrible, Trying to even get in touch with an agent to assist is one of the hardest things to do