Telkom bill

I experience very bad service from telkom I am waiting 2 months for them to waived of the late payment fee of my bill. There agents are so rude to you on the phone. They refused to help all they say they will escalate to the manager but no feedback. The agent advise me to do payment and they will credit me but if they can not waived of the late payment fee how can they credit your account . My bill is due tomorrow and still no feedback from them. Very bad customer service and very bad agent behaviour.