TA
Thelma A
1 reviews | Active since Sept 2018
11 Sept 2018, 16:45
Telkom Bill
I received a call from this number ********** on 23 August 2018 on behalf of telkom. I was offered a router plus 11gb of data for R179. I was never informed of any other charges. I received the device on 31 August 2018, called the same number to connect the device. Meaning i only started using the data later that evening. Come statement from telkom, my bill is R950, minus R215 for my first contract. Meaning that the new device is costing me R735, i was never told about the account subscription fee of R202. Please make me understand why i am paying so much money and for what? No one is getting back to me and i am really ****ed
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Replies (3)
Telkom's replyOfficial
14 Sept 2018, 14:44Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply14 Sept 2018, 14:44
Official
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
TA
Thelma A's updateReviewer Update
30 Nov 2018, 06:58No one got back to me, i even send a message to your facebook page and still no response. It was conversation #***, i need an answer
TA
Thelma A's update30 Nov 2018, 06:58
Reviewer Update
No one got back to me, i even send a message to your facebook page and still no response. It was conversation #***, i need an answer
TA
Thelma A's updateReviewer Update
13 Apr 2019, 11:53Till today, no response
TA
Thelma A's update13 Apr 2019, 11:53
Reviewer Update
Till today, no response