1 reviews | Active since Mar 2009
Telkom canceled and re-assigned my home line (dsl) for some unknown reason almost 14 months back without a cancel order or notice.
They kept billing me for a service i no longer had (that would be *****). After repeated attempts for assistance via phone, twitter and email to CEO of openserv, telkom proceeded with debt collection (i remind you that i no longer have this service nor could they explain what happened and they kept billing me) and after several months of explaining the situation or asking them to provide proof of their claim that i cancelled my line nudebt also refused to assist or listen. Telkom then decided in their infinite wisdom to have their lawyers P&P try and and recover the money on a **** service i don't have. At this point my credit history was already damaged because of telkom ***** practices. But the P&P lawyer was willing to listen and i explained and showed him my evidence. Someone from Telkom called that can barely speak English and eventually explained to the lady that i never canceled my line, Telkom did without my consent or notice. Telkom (BCX Helpdesk) then proceeded to credit my account with R2000.00 ZAR and it showed i owed them R800.00, which in good faith i decided to pay since it was about the amount i owed them when my service still worked. No i see telkom is starting the whole process over again with a new invoice for R1600+ (i remind you that i still don't have the service anymore)
How is it that a company can get away with this kind of service and treatment ? Why is it so hard to understand, no service no charge? Why can i not get rid of Telkom once and for all? I am no longer a customer and have not been and never will be again.
My advice to the public is to AVOID telkom and all telkom services at all costs. In the long run it will cost you more and damage to your reputation if you use their services. There is no good people left at telkom, just ****** and ********** practices.
So i guess i have to accept that i will always have a blacklisting because of telkom ***** practices. But i am too tired to go through the exercise again.
Hi dksa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi dksa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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