Telkom - Biggest *******!!!

When I opened my Telkom account i was never informed by the sales consultant that the package included a spend voucher which can be used outside the designted Telkom branch. Because of this i never worried about the data usage because to my knowledge i was only allocated 3 gigs on a monthly bases and 10 gigs for the first three months. When I made a call and noticed that i could make a call even though i did not have airtime i immediately contacted Telkom and they informed me that its an open line contract and the spend voucher of R500 has been used up. I got billed R14.00 for the call made which was fine but then i got another bill for R300 + for data usage. I have paid all fees due and i am now up to date with my telkom account HOWEVER i refused to accept this behaviour from Telkom. I had to resolve this all by my self as when i tried to seek assistance from the service centre and the store i never got any help. i need to be contacted by an executive of telkom to compensate me for the poor service delivery. I paid the R1000+ today but i want my money back because i was never given the proper details of the account before i signed. The service is pathetic. it should not even be called service if telkom is not providing the "service." i am an extremely upset customer. i only paid the outstanding amount because i do not want my name to be listed in a negtive light on the credit beaureu because of telkoms poor service and incompatent consultants. i will be reporting this issue to the National Credit Regulator and the Ombudsman if i do not get the desired result by close of business 19th March 2018. if my theory is correct i bet i would not even get a reponse for this complaint before the deadline i provided. i hereby declare that i will taking this matter to the highest ranks so that telkom is exposed as the rogues that they are!!!!!