Telkom biggest ******** ever.

Telkom is the worst service provide ever and I will forever regret the fact that I have contracts with them. December they charge me more than R900 for a R99 contract that was not used for almost 2 years. Phoned them and no one can assist me. Went to the store only to find out that there was a sim swap done in December. They opened a case for “ identity theft”, got sms with case Nr. 2 days later I receive sms to say my case is resolved. No phone call nothing. I then phoned them and the person that I was talking to, after giving all my details put me on hold for 30 minutes then the call got dropped. Not even having the decency to phone me back. I then phone back then they told me my case is resolved and they are not reimbursing me. And I asked but what about the case of “identity theft” and she said she can’t see anything about that. Now I get another invoice for R1200. So the whole process must start from over. I’m fighting a loosing battle. I go to the store and they say they can’t give me any info because of the POPI act. Please educate your staff telkom. So it’s fine that they can rob me and through the POPI act at me as if it’s there to protect them. Can’t even wait for my contracts to end to get rid of this nightmare. Most horrible service ever. And I’m the mean time they can charge me and there is absolutely nothing I can do. I will make a case at the police station for the identity theft and sim swap.