Telkom “big deal” data **** - do not take out contracts with them!

I have phoned SEVERAL times, I’ve emailed a dozen times and still I haven’t received any help. And I’m getting extremely annoyed now.

The Telekom August 2018 double deal that I signed up for is not what I’m getting. It’s meant to be 40 gig day and 40 gig night. How on earth is it possible that I can use 40 GIG in 8 days?!?! Every month around the 8th I run completely out of data and I have no WiFi to use. The router is ONLY switched on at night when I’m at home. It’s is IMPOSSIBLE that I can use 40 gig in 8 days.

Every time I phone they say that there’s nothing they can do. Every time I email I get a reply that say I must phone. When I phone they tell me ONCE AGAIN that there is nothing they can do.

I signed a 24 month contract but I have internet ONLY for the first week of each month and then it “runs out” - this is absolute nonsense.

I’ve ALWAYS, prior to Telkom, used on the most 5 gigs of data per week. HOW THE HELL IS IT POSSIBLE THAT I USE 40 GIGS IN 8 DAYS???????? There’s absolutely no customer service and I honestly am getting very annoyed.

Since Sunday I’ve emailed 6 times and no reply on any of my mails.