Telkom beyond useless !!!!

TELKOM is USELESS Second review now and still no response from telkom.

After so many attempts to actually get someone to assist me properly, store visit and customer care call center numerous times with no luck. During the covid I wasn't able to keep my payment up to date and my lines was blocked. I requested statements outstanding, asked if I could make a payment plan, but they keep on deducting R10 000 on a debit order. I requested statements why that balance is so high. No telkom representative called me, I went to several branches in store and no one could assist me with my account, all they say is telkom will call you because they can't see in the system due to my account that is blocked. I'm tired of trying to call and on the line for 50 min plus, or going into a branch leaving without answers. 5 months now, still no response or answers or statements to resolve the problem. But easy to block my line and deduct R10 000+ per debit order attempt. I even closed my fnb account now, cancelled the debit order until they will actually call me to get new bank details or money.

Sorry telkom, you will have a non existing fnb account on every deduction until someone can explain to me why my account is so high with statements and actually provide me customer service. I'm sick and tired of this bulls..........!!!