Telkom... Beyond Useless!!!

In October we placed an order to upgrade our internet to fibre. Six weeks went by and nothing happened so I called to find out when we could expect to be connected. That is when I was told that our order was stuck in the 'address verification department'. I was given yet another reference number for that. If I hadn't called that day, it would still be 'stuck' there. I called every few days after that but to no avail. I called in December and Telkom staff it seems took the whole of December off because NOTHING was done. In the beginning of January I called again and this is when I was told for the FIRST time after about a dozen calls that my address is still not verified because they have my old address on the system which is beyond bizarre because I moved 2.5yrs ago, I have been getting printed statements every month delivered to my new address for 2.5yrs and the number at the new address was a new number which I got when I moved it! I was then told I needed to go into a Telkom branch with proof of address to change the address, which I did. I was told it would take between 24hrs and 1 week for this the address verification process to be complete and was given yet ANOTHER reference number. Well, it's been TWO weeks since that then and guess what... It's still stuck in 'address verification department'. I called Telkom again on Monday, spoke to call center operator and was so frustrated that I asked to speak to a manager, it was 4:30pm. The operator told me all the managers had left for the day but that 'eish' she would escalate it. SHOOT ME NOW!!! If I have ANY other choice, I would go to another supplier but my hands are tied. Telkom, your 'service' is a joke, you are BEYOND useless. If you look up the definition of incompetence in the dictionary - you are it!!! I have no words for how appalled I am. I lament that I am forced to tolerate this putrid disregard. I LOATHE TELKOM!!! THREE F@CKING MONTHS DEALING WITH THIS SH#T!!! And still NOTHING is done!!!