Telkom beyond ridiculous and pathetic service from call center

Worst provider I’ve come across. Since all queries are handled by untrained agents this makes all queries redundant.

First issue Account ********** 57 Cancelled my ADSL In Jan 2018 - Feb should be the last debit. Account was debited right till May 2018. To date my refund has not been paid as yet. More than 3 cancellation emails later and following up numerous times and nothing. Disputes, escalations etc have been lodged but proved to be of no use.

Second issue ********** 98 My current landline has now been ordered to a cancellation. Nobody can provide an answer. Cancellation can only be actioned by owner sending an email with an id and telkom cancellation application or online. Neither was done to warrant this. Now my internet is not working. Phone line is affected. Ultimately affecting income generation. Is telkom Prepared to reimburse my loss of income ????

Emailed statement received reflecting outrageous amounts which we must pay.