1 reviews | Active since Jun 2017

02 Jul 2017, 11:15

Telkom - beyond pathetic

<p>I stay in a rural coastal village where the majority of the permanent residents are pensionares. It is now more than 10 days that we do not have any Telkom service. This was reported on the 21st of June. As at to date, nothing has been done about this. We experience a high crime rate and are dependant on our landline for the secutity company to assist. I'm a pensioner and stay alone, I have no other means to communicate as it is too expensive forme to use my cell phone all the time. The arrogance of Telkom to charge for the rental of the line and then there is no line is plain *****! This is not the first time where we have experienced this. You get charged to rent a line but no service! How can you justify that? Please, we are elderly people and we are being exploited by Telkom - beyond pathetic!</p> <p>The referance number for the call made on the 21st of June is 189CWZ210617.</p>

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Replies (1)
Telkom
Telkom's reply03 Jul 2017, 12:36
Official

Hello liezel-mostert

Thank you for taking my call.

The fault has been caused by a unknown vehicle damaging 4x 7 m poles, 6 span 30 pair aerial cables and various drops.

The team responsible for the repair are awaiting material from the suppliers to replace the damaged equipment.

Regards

Noleen

Telkom Social Media Team

Best regards,