TELKOM- BEYOND ***********! THEY DONT TREAT CLIENTS FAIRLY!

I phoned your call center and was advised by one of your consultants that the debit order will only start end of January 2018. For that reason I made another manual payment on 18 December, sent through proof of payment which you acknowledged. Now on 2 January you went and debited me again when my account was 100% up to date, after I was advised that my payment reflected and that the debits only start end of Jan. I know my rights as a client and what you are doing is wrong and against TCF (TREATING CUSTOMERS FAIRLY). I ONLY STARTED WITH YOU END OF OCTOBER 2017 AND WAS PRORATED FOR THAT, SEE SCREEN SHOT BELOW. MY BILLS WERE PAID AND UP TO DATE, next payment should have only been end of JAN 2018. I paid the R888.83 which was due on 9 Dec 20147 and the R610.45 which was due on 2 Jan 2018 but you STILL WENT AND DEBITED ME ANOTHER R599 ON 2 JAN 2018.

1) I have had to deal with your people not setting up my debit order as request, not receiving my bill ( I had to phone and find out from an arrogant consultant that all my details was incorrect and that you had noted my neighbors address on your system instead of mine, she argued with me about my address!) 2) have had to deal with errors on my line which lasted more than 4 days, Im still waiting for Telkom to advise how they plan on reimbursing me for that. 3) I have had to deal with ***********, obviously untrained staff. 4) And now this issue with the debit. I have reached the end of my tether and I assure you if you don’t sort this out RIGHT NOW, that I will take this much further with all the names of every single person that I have dealt with. Don’t send me that Bull**** standard response of “you apologize for the inconvenience and delay” -I want confirmation that the issue on my line is fixed and how I am going to be reimbursed for the days that my line was faulty. -I want a refund on the debit that you had no right to take on 2 January. I want resolution before 11am today.