Telkom beyond ***********

Please assist me , after 9 months trying to get Tellkom to fix my adsl which they cannot or did not do, I have tried to cancel, as of 1 Feb 2016, every time I call Im told they'll escalate my problem, which basically means put my problem somewhere on an imaginary list, I need to cancel my account, but they cant even get that right, Ive had 10 months of promises, endless codes and numbers, and a month ago they even stopped helping my requests for fixing the line,and nobody was sent out. The tele people have no idea how to solve a problem, because obviously they're told to pass it on to whatever, nothing has been done, I have poured thousands of rand into an erratic so called service, hoping I get some satisfaction, but I'm back to square one.<br> Ive even tried their Facebook which was a waste of time , and now I'm told they'll email me a form to cancel for the fourth time, what happened to the others?<br> This is truly beyond ludicrous