Telkom - Beyond disappointing

Phone has been on roaming for over a month. Contact centre takes ages to attend to you and when they do they are constantly putting you back on hold to try and figure things out, besides the holding on and no help in resolving my query. All i get was "I need to call back if the problem persists after trying to change my network" I've been doing that therefore i called these guys to help as they are the service provider. So now another hour or so goes waiting for someone to help.. or not